Who we are
Stable Baseline is a product of Orixian Solutions Pty Ltd, an Australian company. “We,” “us,” and “our” in this policy refer to Orixian Solutions Pty Ltd. Contact: support@stablebaseline.io.
What we collect
To provide the service, we collect:
- Account data — name, work email, organisation, and credentials.
- Workspace content — documents, diagrams, plans, and improvements you create or upload.
- Activity data — records of actions taken by you, your teammates, and connected agents so you can audit what happened.
- Billing data — a minimal record of your plan and customer identifier; payment details are handled by our payments provider and never touch our servers.
- Product telemetry — anonymised usage metrics to keep the service reliable and improve it over time.
How we use it
- To deliver the service you've subscribed to.
- To audit agent activity and show you an accurate activity log.
- To bill you and prevent fraudulent access.
- To respond to support requests.
- To improve the product (aggregated & anonymised only).
We do not train models on your workspace content. We do not sell your data. We do not share your workspace content with third parties except as required by law.
Who processes your data
We work with a small number of trusted subprocessors for hosting, payments, transactional email, and fraud / DDoS protection. Each is chosen for its security posture and is contractually bound to keep your data confidential and to process it only on our instructions.
- Payments — processed by Stripe under their own terms. We retain only a customer identifier and subscription state.
- Hosting & content delivery — enterprise-grade cloud infrastructure operated by vetted providers.
- Transactional email — a vetted email-delivery provider for account, support, and notification messages.
Enterprise customers can request the complete named subprocessor list and an executed Data Processing Addendum (DPA) by emailing support@stablebaseline.io or via our contact page.
Your rights
You can export every document, diagram, plan, and improvement at any time. You can delete your workspace — full content is purged within 30 days. For GDPR / Australian Privacy Act requests, email support@stablebaseline.io.
Retention
Workspace content is kept for as long as your account is active. On deletion, content is removed within 30 days; audit logs are retained for 12 months for security purposes before being anonymised.
Changes to this policy
We'll announce material changes via email and post the previous version on this page. This policy is versioned — the current version is shown above.