Terms of Service

These terms are an agreement between you and Orixian Solutions Pty Ltd (ABN 40 627 250 186), the Australian company that makes and runs Stable Baseline. They are our terms of service and our end user licence agreement. In these terms, "we", "us" and "our" mean Orixian Solutions Pty Ltd.

"You" means the person using Stable Baseline. If you use it for an organisation, such as your employer, "you" also means that organisation.

These terms work together with:

• our Privacy Policy, which explains how we handle personal information;
• our Trust Centre and Subprocessor list, which explain how we protect your data and who helps us run the service;
• our Data Processing Addendum, if you use Stable Baseline for an organisation; and
• any order form or agreement your organisation signs with us, such as an Enterprise agreement.

If you have a signed agreement with us

If you've signed an order form or agreement with us, such as an Enterprise agreement, it works together with these terms. Where it covers the same thing as a section of these terms, it takes the place of that section. Everything it doesn't cover stays as these terms say.

You accept these terms by ticking the box to accept them when you sign up, when you accept an invitation to join an organisation, and when you change your plan. If you don't accept them, you can't use Stable Baseline.

If you sign up or buy a plan for an organisation, you confirm that you have authority to accept these terms for it. When an owner or admin accepts these terms, they also accept them for their organisation.

When you accept, we keep a record of the email address you used, the time, and the terms you accepted.

Some features have a part of their own, which you accept when you switch the feature on or use it, such as the Brain.

You must be at least 18 to use Stable Baseline.

You confirm you aren't a person or organisation that sanctions laws stop us dealing with.

The current terms are always at stablebaseline.io/terms. Changes to these terms explains how we update them.

Give us accurate details when you sign up, and keep them up to date.

You're responsible for making sure the people you let use Stable Baseline follow these terms, and for managing their access, roles and permissions in your organisation. You can move a seat from one person to another at any time.

Keep your sign-in details and keys secure. If you think someone has got in without permission, tell us promptly at security@stablebaseline.io. You're responsible for what happens under your account and your keys, unless we or our suppliers caused it.

If you use Stable Baseline for an organisation, its owners and admins control its settings and can change, limit or end your access.

Content you put in an organisation's workspaces is under that organisation's control. Its owners and admins decide who can see it, and can keep, move, export or delete it, including after you leave. Who owns it is a matter between you and the organisation. Keep personal work in a workspace of your own.

We give you, and the people you authorise, a non-exclusive right to use Stable Baseline while your subscription lasts, in line with these terms. You can't transfer this right or license it to anyone else. It covers our apps, our command line tools, our API and our MCP server, for your own work and your organisation's.

We and our licensors own Stable Baseline, including its software, designs, names and logos. These terms don't give you any rights in it beyond this licence. Some parts are open source and come with their own licences.

The companies whose services you connect to Stable Baseline don't provide, support or endorse it. They make no promises about it and aren't liable to you for it.

If you think something in Stable Baseline infringes your rights, email support@stablebaseline.io. Tell us which work it is, where it appears in Stable Baseline and why you hold the rights.

Stable Baseline is an agent-native workspace for documentation, diagramming, whiteboarding, planning and shared knowledge. It also has databases, dashboards and forms. It includes Orbit, our AI assistant, and agents you set up to do work for you, and it connects to other services and AI tools through connectors, our API and our MCP server.

We provide the software, the hosting and support. You bring your content, your people and your agents.

What each plan includes is shown on our pricing page and in the app. Fair use and service protection limits apply to every plan.

We keep improving Stable Baseline. We may add features, change how they work, move them between plans or remove them, and we may change plans and their limits. A feature being in your plan today doesn't mean it will stay in that plan, or stay the same.

Previews and early features

Features labelled preview, beta or early access may change, have tighter limits or end at any time. Apart from your rights under the Australian Consumer Law, we provide them as they are, with no promise that they will become generally available. Features shown as "coming soon" aren't part of the service until we release them.

Free plans and trials

We may change or end free plans and trials. Before we end one you're using, we'll give you reasonable notice so you can export your content or move to another plan.

If a change reduces what you pay for

Sometimes a change materially reduces what you get on a paid plan. For example, it might remove or cut back a feature, move a feature to a more expensive plan, or tighten one of your plan's published limits. When that happens, we'll tell you at least 30 days before it applies to you. If you don't want to continue, you can cancel before then, and we'll refund the unused part of any fees you've paid in advance.

Changes we may need to make straight away

We may make a change sooner, or without notice, when we reasonably need to:

• protect the security of the service or our customers;
• stop misuse or harm;
• deal with a change to, or the end of, a service we rely on; or
• comply with the law.

We'll tell you as soon as we reasonably can. If the change materially reduces what you pay for, you can still cancel and get the same refund.

Changes that don't reduce what you get, such as new features and improvements, can happen at any time. If your Enterprise agreement or order form commits us to more than this section does, that commitment applies.

Don't use Stable Baseline, or let your people, agents, bots or scripts use it, to:

• store or share illegal content, or infringe other people's rights;
• ask for, look at, make, share or store child sexual abuse or exploitation material, material that promotes or gives instructions for terrorism, or other material that would be refused classification in Australia because it promotes or gives instructions for crime, violence or unlawful drug use;
• send spam, or harass other people;
• send commercial messages without the consent, sender details and unsubscribe option the law requires;
• try to access workspaces, accounts or data you don't own and haven't been invited to;
• run denial-of-service attacks or abusive scraping;
• put unusual load on Stable Baseline, or on a service you've connected to it, for example with swarms of agents, bots or scripts;
• compromise, or try to compromise, the security of Stable Baseline or other customers' data;
• upload malware, or anything else designed to harm systems or data;
• make an AI feature ignore its safeguards, for example by prompt injection or jailbreaking;
• use agents or other AI features to mislead people, for example by telling them that something AI made was made by a person, or that they're dealing with a person when they're not;
• pass on legal, medical, financial or other professional advice that AI made, unless a qualified person has checked it first;
• get around limits, plan allowances, credits, bans or security controls, for example by creating accounts, keys or agents in bulk, or by spreading use across accounts or keys;
• break the rules of a connected service, or of an AI provider you use through Stable Baseline;
• use agents or other AI features to make a decision with a legal or similarly significant effect on a person, such as about their job, credit, housing, insurance, education, health care or access to essential services, unless a person reviews it properly and makes the final decision;
• rank or score people by their behaviour, personal traits or sensitive characteristics, such as their ethnicity, religion, sexuality or health, in a way that treats them unfairly or unlawfully;
• invade someone's privacy, for example by recording, tracking or watching them without the notice or consent the law requires;
• store payment card numbers; or
• break the law, including sanctions and export control laws.

Also, don't:

• share, sell or rent access to your account or keys;
• resell or sublicense Stable Baseline, or offer it to others as a hosted or managed service, unless we've agreed in writing;
• copy or reverse engineer Stable Baseline, except as the law allows;
• use it to build a competing product; or
• test or probe its security without our written permission.

If you find a security problem, please report it to security@stablebaseline.io.

These rules also cover anything that isn't listed here but causes the same kind of harm.

We may check how Stable Baseline is used, with automated systems and with people, to find use that breaks these rules or puts the service at risk, but we don't have to. If we find it, Suspensions and bans explains what we may do.

Fair use and service protection limits apply to all use of Stable Baseline. They include rate limits, throttling, quotas, and limits on size, volume and how much can run at once. They keep the service fast, stable and secure for everyone.

They cover every way Stable Baseline is used, including:

• the app, app tasks and background jobs;
• Orbit and other AI features;
• agents and their duties, and connectors;
• imports and exports; and
• our API and our MCP server.

Use by agents, duties, triggers and connectors counts toward limits in the same way as use by a person.

We set these limits and adjust them as the service and the way people use it change. We don't publish every limit.

If use goes over a limit, or puts the service, other customers or the services we rely on at risk, we may slow it down, queue it, pause it or refuse it. An agent, task, import or request may then wait, be retried later or stop. We may also pause an agent or connector that keeps repeating actions that fail. Work held back by these limits isn't a fault in the service.

We set these limits to protect the service, not to take away what your plan includes. Your plan's published allowances, such as people, projects and credits, still apply, and so do any limits agreed in your order form or agreement. If your normal use keeps running into a limit, contact us and we'll work with you on it.

Where a plan says "unlimited", it means we don't set a fixed number. Fair use and service protection limits still apply.

Build your agents and integrations to expect limits: for example, to wait and try again when the service asks them to slow down.

If our systems or our people find use of Stable Baseline that we reasonably believe breaks these terms, we may limit, suspend or end access. We can do this for particular people, accounts, agents, keys or connections, or for a whole organisation if we need to.

Usually we'll tell you first and give you a chance to fix the problem. We act straight away, without telling you first, only when the use threatens the security or availability of Stable Baseline, when it involves child sexual abuse or exploitation material or material that promotes terrorism, or when the law, a court or a regulator requires us to act sooner. Examples are a swarm of bots, or agents trying to compromise the service. When that happens, we'll tell you what we did and why as soon as we can. Our systems can limit or pause use on their own, but ending access is always a person's decision.

If you think we've got it wrong, email support@stablebaseline.io. We'll review it and reply. If we made a mistake, we'll restore access and refund what you paid for the time you couldn't use Stable Baseline.

If we suspend access, we'll restore it once the problem is fixed.

Content we take down

We may remove particular content, or stop it being shared, if it breaks these terms. Usually we'll tell you first. We act straight away only in the cases above, and some legal notices give us only 24 hours. We'll tell you what we did and why as soon as we can, unless the law stops us. If you think we got it wrong, email support@stablebaseline.io.

Your content is everything you and your people put into Stable Baseline, and what Orbit, agents and other AI features make for you. You keep full ownership of it.

As between you and us, what AI features make for you is yours. But AI can make similar things for other people, and the law may not give anyone exclusive rights in material a machine made on its own. So we can't promise that what AI makes is unique, or that you can stop others using something similar.

You give us a licence to host, process, send and display your content, only to provide and support Stable Baseline.

• Your content is never used to train AI models.
• We don't sell your content or use it for advertising.
• You can export your content at any time.

Make sure your content doesn't infringe anyone's rights or contain anything unlawful. You're responsible for its accuracy, and for keeping your own backups or exports if you need copies outside Stable Baseline.

If you give us feedback, we may use it, but never in a way that discloses or uses your confidential information, your content or your security information. The same goes for your customers' information, your business processes and anything drawn from your own use of Stable Baseline.

We collect information about how Stable Baseline is used. Examples are the number of people, storage, requests, credits and AI work used, how long jobs run, errors and performance. We use it to work out your plan, fees and any overages, to run and secure the service, to find abuse, to plan capacity and, combined so that it doesn't identify anyone, to improve Stable Baseline.

Usage records can include a short description of each piece of work, which may include a few words from your content. They don't include your passwords, keys or tokens. Connectors keep the sign-in details you give them, stored encrypted, only so they can run.

Our Privacy Policy explains how we handle personal information.

Stable Baseline gives you tools that act on your instructions. This section sets out what your organisation is responsible for, and what stays our responsibility.

Your side

You're responsible for how you set up Stable Baseline, including:

• the services you connect, and how you connect them;
• the access and approvals you choose;
• the triggers and duties you create, and who can use them; and
• the data you put in.

Agents and their duties, connectors, Orbit and other AI tools act on the instructions of you and your people. So does any app or AI tool you connect through our API or MCP server. They work with the access your organisation gives them, and your organisation decides, and is responsible for:

• which data, systems and services they can reach;
• what they may read, create, change, send or delete;
• when they must ask for approval, who approves, and what they may do without asking;
• the restrictions and limits you set on them, and who in your organisation can change those settings; and
• keeping the keys and connections they use safe.

What they do within the access and settings you give them is your organisation's responsibility, including the messages they send and the changes they make in other systems. If you let an agent act without asking for approval, you accept the risk of what it does within its settings. Keep an eye on what your agents do, and fix any settings that aren't working the way you intend.

You're responsible for having the rights and permissions you need for your content, and for giving any notices and getting any consents the law requires. For example, the law may require them for personal information.

You decide whether Stable Baseline suits the information you put in it, such as health or other sensitive information.

AI can make mistakes. What Orbit, agents and other AI features produce can be wrong, incomplete or out of date. Check it before you rely on it, act on it or share it, especially where it affects people, money, safety or legal obligations. The Brain has a part of its own on this.

Features that help you prepare for audits and standards (compliance readiness) help you get ready. They don't certify you or make you compliant.

If you publish a form or share content outside your organisation, you're responsible for what you share and for the information you collect. If you use Meeting Scribe or record a meeting in another way, you're responsible for telling the people in it and getting any consent the law requires.

Decisions about people

We don't make decisions about people for you. If you use Stable Baseline, including Orbit, agents and other AI features, to make or help make a decision about a person, that decision is yours, and so is the responsibility for it. That includes:

• having a person review any decision with a legal or similarly significant effect and make the final decision, as Acceptable use requires;
• making sure the way you decide is lawful and fair, for example that it doesn't discriminate;
• telling people what the law requires, such as the information about automated decisions that Australian privacy law requires many businesses to put in their privacy policy from 10 December 2026; and
• giving people any explanation, review or chance to deal with a person that the law gives them.

Our Trust Centre describes what agents can read and do, so you can explain it in your own notices.

Our side

We provide Stable Baseline with reasonable skill and care, and substantially as our documentation describes. We're responsible for:

• the security of the service, its access controls, and keeping each customer's data separate;
• operational support, product defects and platform availability;
• responding to incidents; and
• meeting our obligations under these terms, and the guarantees you have under the Australian Consumer Law (see Your consumer rights and our warranties).

You're not responsible for our platform's controls, or for failures on our side or our suppliers' side. If an agent or AI tool goes beyond the access and settings you gave it because of a fault in Stable Baseline, that's our responsibility, not yours. Nothing in this section moves our responsibilities to you.

The controls we provide

We give you controls to manage all of this, such as roles and permissions, scoped keys, approvals and limits. Your organisation chooses how to use them.

Stable Baseline works with services we don't run, such as the email service you connect, chat services, your other business systems, and the AI tools you connect through our API or MCP server.

Your permission

If you connect a mailbox, calendar or other account, you give us your express and specific permission, for you and your organisation, to:

• read its content and details;
• use AI to read, sort, summarise and act on that content;
• create or change drafts, labels, tasks, documents, records and other items, in Stable Baseline and in the connected account, as far as your settings and approvals allow; and
• start agents and duties when new items arrive.

We act for you when we do this. We do it only to provide the features you use, and never for advertising or to train AI models.

You confirm that you have the right to connect the account, and that your organisation's policies and licences allow it. Where the provider needs an admin's approval, you confirm your organisation's admin has given it. You also confirm that you've given anyone whose messages or details are in the account any notice the law requires, and got any consent it requires.

Email duties

Email duties are automation that you authorise. When you set an agent or duty to work with your email, it acts on your instructions, and you're responsible for what it does.

By default, an agent drafts messages, and sends one only after someone approves that exact message. Your organisation can choose to stop asking for approval, for example for messages to addresses outside your organisation. If it does, that's its choice and its responsibility.

If an agent or duty sends messages for you, you're the sender. Commercial messages need the recipient's consent, your sender details and a working way to unsubscribe.

Web access

Orbit, agents and other AI features can search and read the web when you switch web access on, and they choose which websites to use. We don't control those websites, and what is sent to them leaves Stable Baseline, so our data protection and retention commitments don't apply to it.

Their limits and rules

Each connected service has its own terms and privacy policy, and they apply to your use of it. You need your own licences for the services you connect. Stable Baseline doesn't replace them.

We don't track, monitor or manage the limits, quotas, throttling, service protection rules, licences or entitlements that a connected service applies to your account or organisation. Managing them with the provider is up to you. When a connected service asks us to slow down, our connectors wait, so work can be delayed, retried later or stop.

A connected service can change, limit or stop its service, or your access, at any time. A connector or feature that relies on it may then change or stop working. You can disconnect in Stable Baseline and in the provider's own settings.

We aren't liable for delays, failures, extra charges or loss caused by a connected service's limits, rules or changes. This doesn't apply to the extent that our breach of these terms or a fault in Stable Baseline caused them.

The services we use to run Stable Baseline are listed on our Subprocessor list.

You can connect your own AI provider account, so that the AI features you choose run on it instead of ours. This section applies when you do.

You're the provider's customer. Its terms, policies and prices apply to you, and you must follow them, including its usage policies. You pay all of the provider's charges, and you're responsible for its limits and for choosing a provider and model that suit your use. Work on your own provider account doesn't use credits.

You give us your key so we can make requests for you, and you confirm you're allowed to. We store it encrypted and use it only for your requests. You can remove it at any time. If you think it has been exposed, replace it straight away.

We send requests to your provider as you set up. We don't control the provider: its availability, speed, safety filters, accuracy and data handling aren't ours. A provider may change or withdraw a model at any time, and we can't promise every feature works with every model. Check what comes back before you rely on it.

If your provider can't do a piece of work, for example because it's unavailable or a limit has been reached, that work stops. We don't move it to our own AI.

Content our features send to your provider leaves our systems and is handled under your agreement with the provider. You're responsible for making sure that's lawful, including any notices, consents and disclosure overseas. Some features always use our own AI. If your plan includes our AI, so does any AI feature you haven't assigned to your provider.

We may pause the use of your provider account if the provider asks us to, if we reasonably believe your key has been compromised, or if your use puts the service at risk. You're responsible for claims, losses and charges that come from your provider account, its terms or what it produces. This doesn't apply to the extent that our breach of these terms or a fault in Stable Baseline caused them, and it's in addition to Cover for claims.

The Brain (also called the company brain, and the knowledge graph in some settings) is available on the plans that include it. Switching it on, or using it, means accepting this part.

It reads the content your organisation chooses to include, such as documents, diagrams, plans, work items and database records. AI models estimate what that content says. They work on your organisation's behalf and on its instructions, within the security measures in our Trust Centre. The Brain keeps those estimates as topics, facts, connections, summaries and pages. Orbit, your agents and the AI tools you connect answer from them, each within the access of the person asking.

What the Brain produces is your content, as Your content explains. The rest of these terms apply to it too, including Who is responsible for what, Your consumer rights and our warranties and Liability and cover for claims.

What the Brain produces is an estimate

The Brain's facts, answers, summaries and links are estimates. AI makes them automatically from the content it can read. They are not statements by us, and they don't represent our views.

An estimate can be incomplete, out of date or wrong. It is only as good as the content it was made from, so content that is wrong, old or missing gives estimates that are too. The same question can get different answers. This is true whichever AI runs the Brain, ours or your own provider's.

What we promise, and what we don't

We provide the Brain's estimates as they are. To the extent the law allows:

• we make no representation or warranty that anything the Brain produces is accurate, complete, current, reliable or fit for any purpose; and
• we aren't responsible for any decision, action or loss that comes from relying on what the Brain produces, unless our breach of these terms, our negligence or wilful misconduct, or a fault in Stable Baseline caused it.

An estimate that turns out to be wrong, incomplete or out of date is not, by itself, a breach of these terms, negligence or a fault in Stable Baseline. If the Brain shows someone content that the access settings your organisation chose don't let them open, that is a fault in Stable Baseline.

What your organisation does

Your organisation chooses what the Brain reads. You're responsible for having the rights and permissions you need for that content, and for its quality and accuracy.

Review and check what the Brain produces, and correct it where needed, before your organisation relies on it, acts on it or shares it. The Brain shows where its facts came from, and lets people with the right access correct, end or remove them. Use those tools, and go back to the source whenever it matters, especially where a decision affects people, money, safety or legal obligations. Your organisation keeps every right to review and correct anything the Brain produces.

Your organisation is responsible for what it decides and does on the basis of what the Brain produces. That includes what its people do, and what its agents and AI tools do after reading from the Brain, such as the messages they send and the changes they make in other systems. If the Brain helps make a decision about a person, that decision is yours, as Who is responsible for what explains. This doesn't cover a loss to the extent that our breach of these terms, our negligence or wilful misconduct, or a fault in Stable Baseline caused it.

Not advice

The Brain isn't legal, financial, medical, tax or other professional advice, and it isn't made to meet your organisation's own regulatory, legal or other obligations. Get advice from a qualified person where you need it. Acceptable use also says you can't pass on professional advice that AI made unless a qualified person has checked it first.

Accepting this part

When an owner or admin switches the Brain on, they accept this part for their organisation, and confirm that they have the authority to. We keep a record of who accepted it, when, and which words they accepted. Anyone who uses the Brain, or what it produces, through the app, Orbit, an agent, our API or our MCP server also accepts this part. If your organisation doesn't accept it, don't switch the Brain on.

Your rights under the law

Nothing in this part excludes, restricts or changes any consumer guarantee or right under the Australian Consumer Law that can't lawfully be excluded.

These options are for Enterprise customers, by agreement. Your agreement sets the details, and this section applies where it doesn't say otherwise.

Dedicated database

By agreement, we run a dedicated database for your organisation: your organisation's data and files in a database of its own, in Australia, reachable only through a private network. Sign-in, the app's services, AI and live editing stay on our shared service. We look after the database's infrastructure, updates, capacity and backups as your agreement describes. We choose maintenance windows, and we may limit settings, extensions and connections to keep it stable. If your agreement gives you direct access to the database, you're responsible for what you change through it. Service protection limits still apply.

Your own encryption key

By agreement, you can add your own encryption key, kept in your own account with your key service provider. On our shared service, it protects your connector sign-ins. On a dedicated database, it encrypts the whole database, its files and its backups. You give us the access we need to use the key, and you keep that access in place.

You're responsible for your key and your key service account. That includes creating, protecting, backing up and rotating the key, its permissions, expiry dates, network rules, recovery settings and fees, and your key service provider's terms.

If you withdraw our access, or the key is disabled, deleted, expired or can't be reached, we lock your organisation within minutes. On a dedicated database, it stops working and we can't read or restore your data until access returns. On our shared service, your connections stop working. Nothing is lost unless the key is deleted for good. If it is, the data it protects and its backups are lost for good. That isn't an outage or a breach by us, and service credits don't apply, unless our own fault caused it.

If we need to protect your database or our other customers, we may stop using a key or pause the database. We'll tell you as soon as we reasonably can. When your agreement ends, we'll give you time to export your data, then delete the database and its backups. Moving off a dedicated database or your own key may need a migration, which may cost extra.

Paid plans are charged in advance, as your plan or order form sets out, and renew for another billing period until you cancel. Payments are handled by our payment processor.

You authorise us and our payment processor to charge your payment method for fees as they fall due. You also authorise us to try a failed payment again a reasonable number of times, and to use updated card details your card provider gives us. This lasts until you cancel.

Prices are in Australian dollars and exclude GST unless we say otherwise. If GST applies, we'll give you a valid tax invoice and you pay the GST on top. Any other tax that applies is added at checkout or on your invoice. If the law makes you withhold tax from a payment, pay us the extra needed so we receive the full amount. Some plans are priced per person, so adding people changes what you pay. Enterprise pricing and terms are agreed with each organisation.

If you pay by invoice, pay the amounts you don't dispute within 14 days of receiving a correct tax invoice. If you dispute part of an invoice, you can hold back that part until it's sorted out, as long as you pay the rest on time.

Changing your plan

When you change your plan, including adding or removing people, you'll be asked to accept the terms in force at the time. If you don't accept them, the change doesn't go ahead and your current plan carries on.

A plan change takes effect straight away. An upgrade, or adding people, is charged at once for the rest of the current period, worked out pro rata. A downgrade, or removing people, also applies at once, and the unused part is credited against your next invoice.

On a committed plan, you pay for the seats you committed to, whether or not they're filled, and we change the number only when you ask.

Credits

Some AI work uses credits. Our pricing page and the app explain what uses credits and how many. Credits that come with a plan last for the period the app shows, such as one billing period, and don't carry over. Credits you buy last for as long as we show when you buy them.

Credits used by your agents, duties, triggers and connectors count as your use, the same as a person's.

Work on your own AI provider account doesn't use credits. If an AI task fails on our side, we return the credits it used.

If your organisation moves to the Free plan, which doesn't include our AI, we keep the credits you bought for 12 months after the move. If you move back to a paid plan within those 12 months, you can use them again until the expiry date we showed when you bought them. Otherwise they lapse. Credits that came with a plan don't carry over.

What uses credits, and how many, can change. If a change materially reduces what you pay for, Features and plans can change applies.

Credits have no cash value. They can't be sold, transferred or exchanged for money, and unused credits aren't refunded, unless the law requires it or these terms say so.

Extra use

If you go past a plan allowance, we'll only charge you for extra use or top-ups you've agreed to.

Price changes

We may change our prices. We'll tell you at least 30 days before a new price applies to you, and it will start from your next billing period after that. If you don't want to pay the new price, you can cancel before it starts.

Cancelling and refunds

You can cancel at any time, from Billing in the app or by contacting us. Cancelling takes effect at the end of the period you've paid for, and your plan carries on until then.

We don't refund the rest of a billing period when you cancel, except:

• when a change to Stable Baseline or to these terms materially reduces what you pay for and you cancel because of it, as Features and plans can change and Changes to these terms explain;
• when we end your access for a reason other than your breach of these terms;
• when the law requires a refund, including the Australian Consumer Law; or
• when your agreement with us says otherwise.

In those cases we refund the unused part of the fees you've paid in advance.

If a payment is overdue

If an amount you don't dispute is more than 14 days overdue, we may suspend access. We'll only do that after giving you a further 14 days' written notice and a reasonable chance to pay. We won't suspend access over an amount you dispute in good faith, or in a way that stops you exporting your content.

We aim for a reliable, highly available service and actively monitor its health. You can see its current status at status.stablebaseline.io.

Sometimes we need to take parts of the service offline for maintenance or upgrades. We try to do this at quiet times, and to tell you before planned work that will noticeably affect you.

Work that is slowed, queued or refused under our service protection limits isn't an outage.

Enterprise agreements may include a formal service level agreement with service credits. Otherwise, Stable Baseline is provided without a specific uptime guarantee.

Previews and early features aren't covered by any service level agreement.

For help, email support@stablebaseline.io.

Security

We maintain the security measures described in our Trust Centre. We won't materially reduce them during your subscription without telling you in writing first, where the change could reasonably increase the risk to your content.

If we confirm a security incident that affects your content, we'll tell you without undue delay, and within 48 hours of confirming it, or sooner if your Enterprise agreement says so. That means an incident that has led, or is reasonably likely to have led, to someone getting into, seeing, losing or changing your content without permission. We won't hold off confirming an incident to put off telling you.

If your Enterprise agreement provides for it, we'll also tell you within 72 hours of becoming aware of any of these:

• a suspected security incident affecting your content that isn't yet confirmed;
• a material weakness affecting Stable Baseline;
• an outage or slowdown that materially affects your access to or use of Stable Baseline; or
• anything else that may materially affect your content, the service or you.

Privacy and data protection

How we protect your data is set out in our Trust Centre, and the third parties we use are listed at Subprocessors. Our Privacy Policy explains how we handle personal information. If the GDPR or the UK GDPR applies to personal information you put in Stable Baseline, our Data Processing Addendum forms part of these terms for that information. You can ask us for a copy at support@stablebaseline.io.

Confidentiality

Confidential information is information one of us gives the other under these terms that is marked confidential, or that a reasonable person would understand to be confidential. Your content is always your confidential information. Our non-public product plans, Enterprise pricing and security information are ours.

Each of us will keep the other's confidential information private, use it only for these terms, and share it only with people who need it and must keep it confidential themselves. Information isn't confidential if:

• it's public through no fault of the person who received it;
• they already knew it lawfully;
• they received it lawfully from someone else; or
• they developed it independently.

Either of us may disclose confidential information if the law requires it, and will tell the other promptly where the law allows. These duties last for 2 years after these terms end, and your content stays protected for as long as we hold it.

We each confirm that we have the power to agree to these terms. We also confirm that we have the right to give you the licence in them.

Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any consumer guarantee or right under the Australian Consumer Law that can't lawfully be excluded.

Apart from those guarantees, and to the extent the law allows, we make no other promises about Stable Baseline, and we don't promise that it will run without interruptions or errors.

Where our liability for failing to meet a consumer guarantee can be limited, it's limited to supplying the services again, or paying the cost of having them supplied again.

To the extent the law allows, neither of us is liable to the other for loss of profits, revenue, goodwill or data, or for any indirect or consequential loss.

Apart from the exceptions below, each of us has a limit on our total liability under or in connection with these terms. The limit is the fees you paid or had to pay us for the month in which the event that gave rise to the liability happened (on a yearly plan, one twelfth of the yearly fee), or A$10 if you were on a free plan that month. This doesn't affect Your consumer rights and our warranties.

These limits don't apply to:

• your obligation to pay fees;
• a breach of the confidentiality terms in Security, privacy and confidentiality; or
• either of us infringing the other's intellectual property rights.

Cover for claims

You'll cover us for a claim by someone else, and our reasonable costs of dealing with it, to the extent the claim comes from:

• your content;
• what your agents, duties, connectors and AI tools do within the access and settings you gave them;
• decisions you or your agents make about people;
• what you, your people and your agents decide or do on the basis of what the Brain produces;
• your use of a connected service or your own AI provider account in breach of its terms or the law; or
• your breach of Acceptable use.

This doesn't apply to the extent the claim comes from our breach of these terms, our negligence or wilful misconduct, or a fault in Stable Baseline.

We'll cover you in the same way for a claim by someone else that Stable Baseline, used as these terms allow, infringes their intellectual property rights.

If a claim like that is made, or we think one is likely, we may get you the right to keep using the affected part of Stable Baseline, or change it so it no longer infringes without materially reducing what it does. If neither is reasonably possible, we may stop providing that part and refund the fees you've paid in advance for the time after that. Our cover doesn't apply to the extent the claim comes from your content, from changes someone other than us made to Stable Baseline, or from combining it with something we didn't provide, where the claim wouldn't arise without that combination.

Our cover is for Stable Baseline itself. It doesn't extend to what Orbit, agents and other AI features make for you, which is your content, unless a fault in Stable Baseline caused the claim.

To get the other's cover for a claim, tell them promptly, let them handle the defence and any settlement, and give them the help they need, at their cost.

You can leave at any time

You can cancel your plan or close your account whenever you like. If you close your account yourself, its content is deleted as our Privacy Policy and Trust Centre describe, so export anything you want to keep first.

When either of us can end these terms

Either of us can end these terms:

• if the other seriously breaks them and doesn't fix the problem within 20 days of being asked in writing; or
• straight away, by written notice, if the other becomes insolvent, for example by going into administration, receivership or liquidation.

We can also end access as Suspensions and bans explains.

If we stop offering Stable Baseline

If we decide to stop offering Stable Baseline altogether, we'll give you at least 30 days' notice. We'll refund any fees you've paid in advance for the time after it stops, and give you time to export your content.

When these terms end

If these terms end and you haven't closed your account yourself, your access to Stable Baseline stops. You then have 90 days to export your content, and we'll give you reasonable help to do it. After that, we delete your content as our Trust Centre describes.

The parts of these terms that are meant to continue, such as those on your content, confidentiality, liability and the general terms, keep applying.

We may update these terms. The current terms are always at stablebaseline.io/terms. If you'd like a copy of an earlier version, email support@stablebaseline.io.

We'll tell you about material changes at least 30 days before they take effect, by email. If the law requires a change to take effect sooner, it takes effect when the law requires.

New accounts accept the current terms when they sign up. You'll also be asked to accept the current terms when you accept an invitation or change your plan. If you keep using Stable Baseline after new terms take effect, including through agents, our API or our MCP server, you accept them.

If you don't agree with new terms, you can cancel before they take effect. If the change materially reduces your rights or what you get on a paid plan, we'll refund the unused part of any fees you've paid in advance.

Governing law and disputes

These terms are governed by the laws of Victoria, Australia. Disputes about them can be heard by the courts of Victoria and the courts that hear appeals from them, but those aren't the only courts that can hear them. If you have a concern, tell us first at support@stablebaseline.io, and we'll try to sort it out with you.

Transferring these terms

We may transfer these terms, or our rights and duties under them, to a related company or to anyone who takes over all or part of our business. We'll tell you if we do. You may not transfer your rights or duties under these terms without our written consent.

Naming you as a customer

We may name your organisation, and show its logo, as a customer of Stable Baseline. If you'd rather we didn't, tell us at support@stablebaseline.io and we'll stop.

Notices

We'll send notices to the email address on your account, or show them in the app. You can send notices to us at support@stablebaseline.io. A notice sent by email counts as received when it's sent, unless the sender gets a message saying it wasn't delivered. If it's sent after 5 pm, or on a weekend or public holiday where it's received, it counts as received at 9 am on the next business day there.

Events outside our control

Neither of us is responsible for a delay or failure caused by an event outside our reasonable control, such as a natural disaster, war, terrorism, a pandemic, a government order, or a widespread failure of the internet or power. This applies only if we couldn't reasonably have prevented its effect or worked around it. A failure by one of our suppliers counts only if an event like this caused it. It doesn't excuse paying fees, and it doesn't affect your rights under the Australian Consumer Law. If an event like this stops us providing Stable Baseline for more than 30 days in a row, either of us can end these terms by written notice, and we'll refund the fees you've paid in advance for the time after it stopped.

The rest

These terms, with the documents listed in About these terms, are the whole agreement between us about Stable Baseline.

We're independent of each other. These terms don't make us partners, joint venturers, employer and employee, or each other's agent, except where they say we act for you, as with the services you connect.

If part of these terms is invalid or can't be enforced, it's narrowed only as much as needed to make it work. If that isn't possible, that part is removed and the rest still applies.

A waiver only counts if it's in writing. Waiving one breach doesn't waive any other, and not using a right, or being slow to use it, doesn't mean giving it up.

Each of us will do what's reasonably needed to give effect to these terms.

Questions about these terms: support@stablebaseline.io. Security reports: security@stablebaseline.io.

Orixian Solutions Pty Ltd (ABN 40 627 250 186), Melbourne VIC 3149, Australia.